Privacy and Policy

Privacy and Confidentiality 

Welcome to the Polo.lk website (the "Site"). We respect your privacy and want to  protect your personal information. To learn more, please read this Privacy Policy. 

i.This Privacy Policy explains how we collect, use and (under certain  conditions) disclose your personal information. This Privacy Policy also  explains the steps we have taken to secure your personal information.  Finally, this Privacy Policy explains your options regarding the collection,  use and disclosure of your personal information. By visiting the Site directly  or through another site, you accept the practices described in this Policy. 

ii. Data protection is a matter of trust, and your privacy is important to  us. We shall therefore only use your name and other information  which relates to you in the manner set out in this Privacy Policy. We  will only collect information where it is necessary for us to do so and  we will only collect information if it is relevant to our dealings with you. 

iii. We will only keep your information for as long as we are either  required to by law or as is relevant for the purposes for which it was  collected. 

iv. We will cease to retain your personal data or remove the means by  which the data can be associated with you, as soon as it is  reasonable to assume that such retention no longer serves the  purposes for which the personal data was collected, and is no longer  necessary for any legal or business purpose. 

v. You can visit the Site and browse without having to provide personal  details. During your visit to the Site you remain anonymous and at no  time can we identify you unless you have an account on the Site and  log on with your user name and password. 

vi. Data that we collect 

i. We may collect various pieces of information if you seek to  place an order for a product with us on the Site. 

ii. We collect, store, and process your data for processing your  purchase on the Site and any possible later claims, and to  provide you with our services. We may collect personal  

information including, but not limited to, your title, name,  

gender, date of birth, email address, postal address, delivery  address (if different), telephone number, mobile number, fax 

number, payment details, payment card details or bank account  details. 

i. Polo.lk shall collect the following information where you  are a buyer: 

i. Identity data, such as your name, gender, profile  picture, and date of birth. 

ii. Contact data, such as billing address, delivery  address/location, email address and phone  

numbers. 

iii. Biometric data, such as voice files and face  recognition when you use our voice search function,  and your facial features of when you use the Site. 

iv. Billing account information: bank account details,  credit card account and payment information (such  account data may also be collected directly by our  affiliates and/or third-party payment service  

providers); 

v. Transaction records/data, such as details about  orders and payments, user clicks, and other details  of products and Services related to you, 

vi. Technical data, such as Internet protocol (IP)  address, your login data, browser type and version,  time zone setting and location, device information,  browser plug-in types and versions, operating  

system and platform, international mobile  

equipment identity, device identifier, IMEI, MAC  

address, cookies (where applicable) and other  

information and technology on the devices you use  to access the Site. 

vii. Profile data, such as your username and password,  account settings, orders related to you, user  

research, your interests, preferences, feedback and  survey responses. 

viii. Usage data, such as information on how you use  the Site, products and Services or view any content  on the Site, including the time spent on the Site,  items and data searched for on the Site, access  times and dates, as well as websites you were  

visiting before you came to the Site and other  

similar statistics.

ix. Location data, such as when you capture and share  

your location with us in the form of photographs or  

videos and upload such content to the Site. 

x. Marketing and communications data, such as your  

preferences in receiving marketing from us and our  

third parties, your communication preferences and  

your chat, email or call history on the Site or with  

third party customer service providers; and 

xi. Additional information we may request you to  

submit for due diligence checks or required by  

relevant authorities as required for identity  

verification (such as copies of government issued  

identification, e.g. passport, ID cards, etc.) or if we  

believe you are violating our Privacy Policy or our  

Customer Terms and Conditions. 

iii.We will use the information you provide to enable us to process your orders  and to provide you with the services and information offered through our  website and which you request in the following ways:. 

i. Processing your orders for products: 

i.Process orders you submit through the Site. 

ii.Deliver the products you have purchased through the Site for which we  may pass your personal information on to a third party (e.g. our logistics  partner) in order to make delivery of the product to you; 

iii.Update you on the delivery of the products. 

iv.Provide customer support for your orders. 

v.Verify and carry out payment transactions (including any credit card  payments, bank transfers, offline payments, remittances, or e-wallet  transactions) in relation to payments related to you and/or services used by  you. In order to verify and carry out such payment transactions, payment  information, which may include personal data, will be transferred to third  parties such as our payment service providers. 

ii.Providing services 

.Facilitate your use of the services or access to the Site. 

i.Administer your account with us. 

ii.Display your name, username or profile on the Site (including on any  reviews you may post); 

iii.Respond to your queries, feedback, claims or disputes, whether directly or  through our third party service providers; and 

iv.Display on scoreboards on the Site in relation to campaigns, mobile games  or any other activity;

iii.Marketing and advertising: 

.Provide you with information we think you may find useful or which you  have requested from us (provided you have opted to receive such  information); 

i.Send you marketing or promotional information about \\\\\\\\ products and  services on the Site from time to time (provided you have opted to receive  such information); and 

ii.Help us conduct marketing and advertising; 

iv.Legal and operational purposes: 

.Ascertain your identity in connection with fraud detection purposes. i.Compare information and verify with third parties in order to ensure that the  information is accurate. 

ii.Process any complaints, feedback, enforcement action you may have  lodged with us. 

iii.Produce statistics and research for internal and statutory reporting and/or  record-keeping requirements. 

iv.Store, host, back up your personal data. 

v.Prevent or investigate any actual or suspected violations of our Terms of  Use, Privacy Policy, fraud, unlawful activity, omission, or misconduct,  whether relating to your use of Site or any other matter arising from your  relationship with us/ 

vi.Perform due diligence checks. 

vii.Comply with legal and regulatory requirements (including, where  applicable, the display of your name, contact details and company details),  including any law enforcement requests, in connection with any legal  proceedings, or otherwise deemed necessary by us; and 

viii.Where necessary to prevent a threat to life, health, or safety. v.Analytics, research, business, and development: 

.Understand your user experience on the Site. 

i.Improve the layout or content of the pages of the Site and customize them  for users. 

ii.Identify visitors on the Site. 

iii.Conduct surveys, including carrying out research on our users’  demographics and behaviour 

iv.Derive further attributes relating to you based on personal data provided by  you (whether to us or third parties), in order to provide you with more  targeted and/or relevant information; 

v.Conduct data analysis, testing and research, monitoring and analysing usage and activity trends; 

vi.Further develop our products and services; and

vi.Other 

.Any other purpose to which your consent has been obtained; and i.Conduct automated decision-making processes in accordance with any of  the above purposes. 

i.If you are a seller: 

. Providing Services 

.To facilitate your use of the Site. 

i.To ship or deliver the products you have listed or sold through the Site. We  may pass your personal information on to a third party (e.g., our logistics  partners) or relevant regulatory authority (e.g., customs) in order to carry  out shipping or delivery of the products listed or sold by you; 

ii.To respond to your queries, feedback, claims or disputes, whether directly  or through our third-party service agents; 

iii.To verify your documentation submitted to us facilitate your onboarding  with us as a seller on the Site, including the testing of technologies to  enable faster and more efficient onboarding. 

iv.To administer your account (if any) with us. 

v.To display your name, username or profile on the Site. 

vi.To verify and carry out financial transactions (including any credit card  payments, bank transfers, offline payments, remittances, or e-wallet  transactions) in relation to payments related to you and/or Services used by  you. In order to verify and carry out such payment transactions, payment  information, which may include personal data, will be transferred to third  parties such as our payment service providers. 

vii.To assess your application for loan facilities and/or to perform credit risk  assessments in relation to your application for seller financing (where  applicable) 

viii.To provide you with ancillary logistics services to protect against risks of  failed deliveries or customer returns; and 

ix.To facilitate the return of products to you (which may be through our  logistics partner). 

i.Marketing and advertising 

.To send you marketing or promotional materials about our or third-party  sellers’ products and services on our Site from time to time (provided you  have opted to receive such information); and 

i.To help us conduct marketing and advertising. 

ii.Legal and operational purposes 

.To produce statistics and research for internal and statutory reporting  and/or record-keeping requirements 

i.To store, host, back up your personal data.

ii.To prevent or investigate any actual or suspected violations of our Terms of  Use, Privacy Policy, fraud, unlawful activity, omission or misconduct,  whether relating to your use of our Services or any other matter arising  from your relationship with us. 

iii.To comply with legal and regulatory requirements (including, where  applicable, the display of your name, contact details and company details),  including any law enforcement requests, in connection with any legal  proceedings or otherwise deemed necessary by us. 

iv.Where necessary to prevent a threat to life, health, or safety. v.To process any complaints, feedback, enforcement action and take-down  requests in relation to any content you have uploaded to the Site. vi.To compare information and verify with third parties to ensure that the  information is accurate. 

vii.To ascertain your identity in connection with fraud detection purposes; and viii.To facilitate the takedown of prohibited and controlled items from our Site. iii.Analytics, research, business, and development 

.To audit the downloading of data from the Site. 

i.To understand the user experience with the Services and the Site; ii.To improve the layout or content of the pages of the Site and customise  them for users; 

iii.To conduct surveys, including carrying out research on our users’  demographics and behaviour to improve our current technology (e.g., voice  recognition tech, etc) via machine learning or other means; 

iv.To derive further attributes relating to you based on personal data provided  by you (whether to us or third parties), in order to provide you with more  targeted and/or relevant information. 

v.To conduct data analysis, testing and research, monitoring and analysing  usage and activity trends; 

vi.To further develop our products and services; and 

vii.To know our sellers better. 

iv.Other 

.Any other purpose to which your consent has been obtained; and i.To conduct automated decision-making processes in accordance with any  of these purposes. 

iv.Further, we will use the information you provide to administer your account  with us; verify and carry out financial transactions in relation to payments  you make; audit the downloading of data from our website; improve the  layout and/or content of the pages of our website and customize them for  users; identify visitors on our website; carry out research on our users'  demographics; send you information we think you may find useful or which 

you have requested from us, including information about our products and  services, provided you have indicated that you have not objected to being  contacted for these purposes. 

v. Subject to obtaining your consent we may contact you by email  with details of other products and services. You may  

unsubscribe from receiving marketing information at any time in  our mobile application settings or by using the unsubscribe  function within the electronic marketing material. We may use  your contact information to send newsletters from us and from  our related companies. If you prefer not to receive any  

marketing communications from us, you can opt out at any  time. 

vi. We may pass your name and address on to a third party to make delivery of the product to you (for example to our courier  or supplier). You must only submit to us the Site information  which is accurate and not misleading and you must keep it up  to date and are responsible for informing us of changes to your  personal data, or in the event you believe that the personal data  we have about you is inaccurate, incomplete, misleading or out  of date. inform us of changes. You can update your personal  data anytime by accessing your account on the Site. 

vii. Your actual order details may be stored with us but for security  reasons cannot be retrieved directly by us. However, you may  access this information by logging into your account on the Site.  Here you can view the details of your orders that have been  completed, those which are open and those which are shortly to  be dispatched and administer your address details, bank details  (for refund purposes) and any newsletter to which you may  have subscribed. You undertake to treat the personal access  data confidentially and not make it available to unauthorized  third parties. We cannot assume any liability for misuse of  passwords unless this misuse is our fault. 

vii. Other uses of your Personal Information 

. We may use your personal information for opinion and market  research. Your details are anonymous and will only be used for  statistical purposes. You can choose to opt out of this at any time.  Any answers to surveys or opinion polls we may ask you to complete  will not be forwarded on to third parties. Disclosing your email  address is only necessary if you would like to take part in 

competitions. We save the answers to our surveys separately from  your e